Elena Loraine's Privacy Policy
Elena Loraine (The Speechie/thespeechie.com) is the registered data controller. This is the website privacy policy for thespeechie.com.
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Elena Loraine collects the following data:
- Personal identification information (Name, email address, phone number etc.)
- Payment, billing and banking information (for the purpose of collecting payment)
- Address (for billing and mailing / shipping purposes)
- IP Addresses
How do we collect your data?
You directly provide Elena Loraine with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser's cookies, or by information collected using tracking beacons and pixels.
- Engage with social media accounts and posts on Facebook, LinkedIn, Twitter, TikTok, Pinterest, Instagram (follow, likes, shares, comments, reposts)
- When you contact us via any of our contact channels (social media, by post, or by email).
Elena Loraine may also receive your data indirectly from the following sources:
- From Third parties who may have referred you to Elena Loraine
- From university of healthcare institutions
How will we use your data?
Elena Loraine collects your data so that we can:
- Process your order, manage your account.
- Email you with special offers on other products and services we think you might like.
- Track user behaviour on our website and across social media
- Learn about our customers to improve our services, products and marketing strategy
- Target and re-target website visitors or “look-alikes” (people who match the demographic of our customers) with relevant adverts across various digital channels (social media, google and youtube).
- Show customers and potential customers relevant content you may be interested in based on website user behaviour and previous customer’s purchases.
How do we store your data?
Elena Loraine securely stores your data on shopify, google and AWS servers. Webforms are secured via HTTPs encryption. Unless specified otherwise, only staff members and third parties contracted to assist with business operations will have access to data we collect.
Elena Loraine will keep anonymous data collected indefinitely, unless the company chooses to close the company, sell the company or an individual chooses to exercise their right to erasure. Names, email addresses, postal addresses and other personal information will also be kept unless an individual chooses to exercise their right to erasure.
Any healthcare related data stored digitally will be kept within the guidelines of Speech and Language Therapist governing bodies, and in accordance with HCPC guidelines. For more information, please email elena@thespeechie.com.
Marketing
Elena Loraine would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Elena Loraine from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact elena@thespeechie.com, with the subject line “Right to restrict processing”.
What are your data protection rights?
Elena Loraine would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Elena Loraine for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Elena Loraine correct any information you believe is inaccurate. You also have the right to request Elena Loraine to complete information you believe is incomplete.
The right to erasure - You have the right to request that Elena Loraine erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Elena Loraine restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Elena Loraine's processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that Elena Loraine transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us at our email:
elena@thespeechie.com
What are cookies?
Elena Loraine (“we” or “us” or“our”) uses cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customise the Site and improve your experience. If we chose to use these, they will be specified and listed below.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information , visit allaboutcookies.org.
How do we use cookies?
Elena Loraine uses cookies in a range of ways to improve your experience on our website , including:
- Keeping you signed in
- Understanding how you use our website
- [Add any uses yElena Loraine has for cookies]
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality - Elena Loraine uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising - Elena Loraine uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Elena Loraine sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you
visit another website, you may be shown advertising based on your browsing patterns on our website.
Advertising Cookies
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Advertising cookies that appear on our site include:
YSC - YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
VISITOR_INFO1_LIVE - A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
_fbp - This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr - Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
Analytics Cookies
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
_ga - The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
CONSENT - YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. This is because there are YouTube videos on our site.
Essential cookies - these are essential
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalisation Cookies - We are currently not using these
Personalisation cookies are used to recognise repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
CONTROL OF COOKIES
We have a Cookie Consent banner on our website, powered by CookieYes. This allows users to accept cookies before they are "dropped". If users do not wish to accept, they can customise their cookie preferences.
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
OTHER TRACKING TECHNOLOGIES
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customise the Site and improve your experience. A “web beacon” or “pixel tag” is piece of code embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
We are currently using Google Ad Manager, which allows us to analyse traffic across our site. Website visitors can opt out of this by using the cookie consent banner.
PRIVACY POLICY
For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy.
How to contact the appropriate authority
Should you wish to contact the Information Commissioner's Office, you can contact them via their website:
https://ico.org.uk/global/contact-us/
